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Introduction and Highlights
Chapter 1 - Creating a Fairer Market
Chapter 2 - Addressing marketplace issues
- Introduction
- New initiatives in residential accommodation
- Advertising the price of real estate
- New family violence laws
- Addressing issues in domestic building
- Prostitution
- Itinerant traders
- Clarifying warranties and refunds
- Car park ‘fines’
- Responding to the economic downturn
- Good research makes good policy
- Other emerging issues
- Managing changes to conveyancing
Chapter 3 - Creating caring and confident communities
- Advice for consumers
- Support for vulnerable consumers
- Educating young consumers
- Helping Indigenous consumers
- Helping newly-arrived migrants
- Helping consumers with a disability
- Helping senior consumers
- Educating consumers about scams
- Working together on consumer issues
- Responding to the bushfire crisis
- Consumer Affairs Victoria online
- Online forms improve access for traders
- Regionalising service delivery
- Services in the CBD
Chapter 4 - Showing leadership in dispute resolution
Chapter 5 - Optimising your capabilities
Appendices
- Print this page
- Download full Annual Report as PDF
- Download Adobe Acrobat Reader
- Previous annual reports
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Consumer Affairs Victoria
Department of Justice
Telephone: 1300 55 81 81
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